Senior Visitor Experience Manager 75th Anniversary

We are looking for a Senior Visitor Experience Manager to join our Visitor Experience and Ticketing department on a fixed term, full time basis.

This is a senior role in the department, with a focus on coordinating and leading the visitor experience elements of large scale performance events and ticketed immersive exhibitions. This role will focus on the visitor experience and operational aspects of commercial hires, graduations, film premieres, award ceremonies, contemporary music, outdoor stage, and family experiences. There will also be an expectation to regularly act as Duty Manager (training provided). In addition there will be line management responsibilities of other managers.

Shortlisted candidates will display some of the following in their supporting statement:

Management: experience of managing a professional team of managers in an events / live performance environment

Leadership: evidence of strong senior leadership skills with the ability to inspire and influence staff across the team and wider organisation.

Delivery planning: evidence of the successful design and implementation of project plans, from analysis of the issue, setting of clear objectives through to cross departmental implementation.

Communication skills: Strong evidence of excellent written, verbal and interpersonal skills.

Visitor focus: evidence of a commitment to putting the visitor at the heart of service delivery.

Professionalism: the ability to demonstrate and promote high standards and a professional manner and appearance.

Financial management: experience of effective budget management.

Managing multiple priorities: experience of successfully delivering multiple projects simultaneously.

Is able to demonstrate an understanding of and commitment to the role that diversity and inclusion play in the activities of the Southbank Centre as a whole and in the work of this particular job.

Please download the attached Job Description for a full overview of the roles responsibilities.

We welcome applications from people from a Black, Asian or Ethnically Diverse background or those who are D/deaf or disabled. If you wish to discuss reasonable adjustments such as a BSL interpreter for your interview please indicate this on your application form. Interviews will take place at The Southbank Centre. If you would like to speak to someone about any adjustments or concerns you can also email hrteam@southbankcentre.co.uk and we will be in touch with you to make the necessary arrangements.

By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our staff.

If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self motivated to acquire new skills and knowledge relevant to the role.

At Southbank Centre we aim to provide safe participatory and creative opportunities for all the children and young people who take part in our programme and visit our site. As this role will require you to work closely with children and/or vulnerable adults, you would be required to apply for a DBS check if you were offered the role. This is in line with our Safeguarding Policy and is a key requirement of this role.